Contact Info

PLEASE CONTACT US BY EMAIL. We are regularly out of the office and away from the phone during business hours, either teaching on the trails or travelling, so email is your best option for a prompt reply.


Kim Brennan
1 (604) 388 6636

General Manager

Shannon Howard
+1 (604) 966 4270

Join the ZEP email list!


Our Staff

ZEP's team of mountain bike coaches is unique because we only use instructors with the highest levels of certification and teaching experience in not just the mountain bike industry, but also the snowsports industry. All our coaches are Level 4 certified in the winter (representing the top 1% off all ski and snowboard instructors) and are a minimum of PMBI Level 2 certified in the summer... currently the most extensive, and challenging MTB Instructor Certification course in the world.

Professional, passionate about mountain biking and teaching, and all focused on making your ZEP experience the ultimate, biking memory. These guys will show you a great time and know the Whistler Valley and Bike Park Trails like the back of their gloves!

Paul Howard | @phoward21


ZEP Instructor Paul HowardPaul started his mountain biking passion in the early 90’s and started teaching mountain biking in 1998, in Australia. Originally from the UK, he has continually developed his trade to become one of the industries most highly skilled and respected instructors. As a professional snowboard and mountain bike instructor, Paul has trained, mentored and certified countless coaches, instructors and guides from all over the world.

2019 marks the 20th year of Paul teaching mountain biking and snowboarding, professionally!

After developing multiple mountain bike teaching and instructor training programs, Paul has pioneered his experience and knowledge into the industries most sought after and respected mtb instructor certifications, and is Co-founder, President and Technical Director of the Professional Mountain Bike Instructors Association (PMBIA). The PMBIA today is the global standard for mountain bike instructor certifications.

Paul’s background in Snowboard Coaching is similar in it’s depth and diversity. From coaching junior Boardercross athletes, to training instructors as a top tier CASI Examiner, teaching Gap Programs, working as Whistler’s Head Snowboard Trainer for many years, and even representing Canada at Interski 2015, there’s not a lot Paul hasn’t experienced. That being said, every season his passion and drive continues as his philosophy of “you can always learn” keeps him pushing to develop his knowledge, skills and abilities, further.

Paul heads up the ZEP Team, taking care of program design, staff training and coaches many of the ZEP camps and programs throughout the season. Riders and coaches from all over the world visit Whistler every year, specifically to ride and learn from Paul.

  • ZEP Founder, Owner & Head Coach
  • PMBIA Co-Founder, President & Technical Director
  • PMBIA Master Course Conductor
  • Crankworx Garbanzo Masters top 20
  • Crankworx Aline Master 6th
  • Wilderness First Responder 80hr, since 1999
  • CASI National Evaluator Training Team Member
  • Canadian Interski Team Member 2015
  • CASI Technical Committee Member 2014 - 2017
  • CASI Level 4 Instructor
  • CASI Level 4 Evaluator
  • CASI Park & CASI Race Instructor
  • Whistler Blackcomb Head Snowboard Trainer 2009 - 2017
  • B.Sc. Genetics (U.C.L), Upper Second
  • Principle Author of the PMBIA Reference Guide
  • Author and Creator of the popular Pinkbike ZEP Mythbuster Articles

Ross Dunlop | @rosstdunlop


ZEP Instructor Ross DunlopRoss is our most senior coach and a local mentor for many bikers and boarders; everyone wants to ride with Ross! He’s been a mountain biker since childhood and local trail builder, actively involved in the community. Along with his experience as one of snowboarding’s elite level coaches working with prospective Olympians in the “off season”, Ross brings a riding skill and personality to ZEP that sees our clients request his services, year after year. Modest, humble and crazy good at any sport he chooses to do, Ross exemplifies ZEP’s values of being the best, without the ego.

Ross plays a key role as the ZEP Racing Program Director, overseeing the ZEP Racing Youth Development Programs, Coach Training, Long Term Coaching Plans and logistics. Ross also coaches a lot of the ZEP MTB CAMPs and has many returning ZEP Private clients, each year.

  • ZEP Coach 10 years
  • PMBIA Level 3 Skills Coach
  • PMBIA Course Conductor & Tech Team Member
  • Wilderness First Aid
  • EWS Whistler, Amateurs, 2014 - 6th (first ever Enduro race!)
  • Regular Phat Wednesdays Competitor - top 10 finisher
  • CASI Level 4 Instructor
  • CASI Park & Level 1 Course Conductor
  • World Cup Boardercross Coach for Reign Snowboarding
  • Assistant coach/serviceman for the Canadian national team 2019/20
  • Wax Tech and Support Coach for US Boardercoss Team
  • Past Whistler Blackcomb Snowboard School Trainer
  • Neil Edgeworth Banked Slalom, Amateurs, 2015 - 1st (ahead of pro times)
  • 2018 Neil Edgeworth banked slalom Pro division winner
  • B.A Marketing

Charles Renaud-Roy | @chuckrenaudroy


ZEP Instructor Charles (Chuck) Renaud-RoyCharles (Chuck) is our friendly French-Canadian with a distinguished background as a server in the restaurant business for over ten years. His personality and customer service skills have translated into Chuck becoming a great coach, along with his long history in with bikes and passing the highest level fo certification in mountain biking, the PMBIA Level 3.

Chuck lives to ride his bike, help others do the same and is another active member of the Whistler MTB community. He coaches on all of the ZEP programs, including ZEP WORCA Enduro Team. Our clients are always pumped after a day riding with Chuck. His modesty and good nature provides a perfect platform to coach all the riders and racers that Chuck works with. If you’re keen on becoming an instructor, Chuck also teaches PMBIA Level 1 courses!

  • ZEP Coach 5+ years
  • PMBIA Course Conductor
  • PMBI Level 3 Skills Coach
  • Wilderness First Responder
  • Tourism Management & Development Diploma
  • Crankworx EWS Volunteer
  • Regular Phat Wednesdays Competitor
  • Regular WORCA Toonie Competitor
  • Fun “Chuck” Fact: Chuck likes to make sourdough bread - if you’re nice, he might bake you a loaf.

Jake Boling | @jake_boling


ZEP Instructor Jake BolingHaving coached for the Whistler Bike Park and Snowschool for many years, ZEP is excited to have Jake with his experience and skills, on our team. Jake’s experience in the snowboard industry as a CASI Level 4, has made him a great mountain bike instructor & coach. With an easy going nature and friendly personality, our clients love riding with Jake, progressing their skills in a fun, safe, non-intimidating environment.

During his time at ZEP, Jake has solidified his position with many private request clients, year on year, and has had great success as a PMBIA Course Conductor, training many coaches in the industry. Jake’s coaching style and easy-going nature make him a firm favourite for students everywhere.

  • ZEP Coach 5+ years
  • PMBIA Course Conductor
  • PMBIA Level 2 Instructor
  • PMBIA Level 3 Teach Component only
  • Whistler Bike Park Coach 4 years
  • Wilderness First Aid
  • Whistler Blackcomb Snowboard School Trainer
  • CASI Level 4
  • CASI Course Conductor
  • Fun “Jake” Fact: Jake’s now a proud dad!

Dave Weeks | @weeksey44


ZEP Instructor Dave WeeksDave has been riding bikes pretty seriously since he was a wee lad, with regular trips to the alps in his teenage years. Biking has always been a passion and big part of Dave’s life. He joined the MTB club at university and entered his first race at the Uni Championships. Realizing he still had a lot to learn, Dave’s interest in the sport continued to grow.

Following graduation, Dave made the pilgrimage to Whistler and six months later he had moved here permanently! He’s been coaching with Whistler Bike Park and the esteemed Summer Gravity Camps for multiple seasons and worked his way up to becoming a staff training for the Whistler Bike Park School.

Dave’s riding skills are incredible and his open mindedness and ability to learn quickly, has made him a very skilled and adaptable coach. Dave heads up our ZEP GROM FREERACERS Team and excels at developing the young riders, throughout each season. At weekends, Dave is also a Course Conductor for the PMBIA.

  • ZEP Coach for 4+ years
  • PMBIA Course Conductor
  • PMBIA Level 3 Skills Coach
  • Wilderness First Aid
  • CSIA Level 2 Instructor
  • Regular Crankworx Competitor
  • Regular Phat Wednesdays Competitor
  • Fun “Dave” Fact: Dave loves to snowboard in the winter



Scotts hard working and professional attitude have made him an important member of the ZEP team, from day one. Scotts main role is supervising and coaching the ZEP Kids Shred Program, while assisting with operations and coaching on a variety of other ZEP programs.

Scott is a dedicated, career instructor, with experience in the snowboard industry as a CASI Level 4, Whistler Blackcomb Staff Training and CASI Examiner. These skills along with his background coaching in Whistler Bike Park, have enabled Scott to become a great mountain bike coach. His energy, passion and work ethos make him a credit to the ZEP team. Scott also trains mountain bike instructors, like the rest of the ZEP crew, teaching courses for the PMBIA.

  • ZEP Coach for 3+ years
  • PMBIA Course Conductor
  • PMBIA Level 3 Ride Component only
  • Wilderness First Aid
  • CASI Level 4
  • CASI Level 2 Examiner
  • Whistler Blackcomb Snowboard School Trainer
  • Fun “Scott” Fact: Scott knows more about Star Wars than pretty much anyone!

Jo Perrott | @joperrott1


ZEP Instructor Jo PerrottJo is originally from Wales but after going travelling in New Zealand many moons ago and discovering mountain biking, she ended up still over there 12 years later! Jo has a background in swim instructing, and got into mountain bike instructing a few years ago. She loves riding and is having trouble thinking of anything she would rather do as a job! As well as riding mountain bikes, Jo has also spent a lot of time flying small planes and has a pilot licence with aerobatic rating. Jo lives to have fun and loves sharing the stoke for MTB with others!

Jo attended the five-week ZEP INSTRUCTOR ACADEMY in 2017 and we were pleased to offer her a job, the following season. She’s a natural coach, with great riding skills, patience and an ability to explain things simply and clearly. We are so stoked to have Jo on the team!

  • ZEP Coach for 2 years
  • PMBIA Level 2 Instructor
  • Women’s & Kids Coach in New Zealand
  • EWS Whistler 2017, 3rd Amateur Women
  • EWS Whistler 2018, 6th Amateur Women
  • Regular participant in local Downhill and Enduro races
  • Wilderness First Aid
  • Fun “Jo” fact: She’s a stunt plane pilot!

ZEPtechniques' Mandate

To provide the highest standard in the coaching of mountain bike riders so people can safely learn to ride with more skill, confidence and fun; bringing new riders into the sport whilst ensuring current riders keep progressing.


At ZEP', mountain biking is not just a sport that we do... it's something that's part of our lives, we're passionate about riding and love it more than anything else. To be able to share this passion, sport and lifestyle with other like-minded people, in the most amazing place in the world to ride a bike; that's what we're all about. We have three principles that are the cornerstone of what we do:

  1. THE BEST COACHES... are ones that are equally passionate and good at biking and teaching. The best coaches in any sport are those who can analyze peoples' technique and effectively and safely teach them to improve their skills. We're not pro riders... we're pro coaches and are very proud at being the best at what we do: teaching people how to ride better and training instructors how to teach.
  2. EFFECTIVE TEACHING... The three goals of teaching are i) keep riders safe, ii) progress their skills and iii) show them an awesome time! Our clients' safety and expectations on our programs are our responsibility and we take that very seriously at ZEP. Get them home in one piece, teach them something new and give them a biking memory to keep forever.
  3. GIVE BACK... The mountain bike industry is incredibly important to us on many different levels, so any company goal or aspiration we have must first be for the good of the sport and only then, secondly for ZEP. Our mandate to provide the highest standards in mountain bike coaching and instructor training puts us in an important and unique position within the MTB industry - one we take very seriously and hope to maintain for many years to come, as we continue to grow.